Why We're Building Spool
Our Vision
So much of consumer AI has focused on mimicking human expression—writing, creating, and responding for us. Those tools are impressive. But we believe technology has a more important role to play.Spool is built on the idea that technology should support human life, not replace the best of it.That means being intentional about what machines should handle—and what they shouldn’t.
Machines are great at friction: the calls, forms, follow-ups, bureaucracy, and invisible labor that quietly consume time and attention.
Technology can support judgment: by organizing information and surfacing options, helps people think through trade-offs—leaving the final say on big decisions to you.
People define the purpose: Values, relationships, creativity, and moments that matter belong to people, not software.
We're building Spool to make this division of labor practical—turning AI’s raw capability into real-world help, so everyday tasks actually get done and time is returned to where it matters most.We’re starting carefully, learning alongside early users, and building with respect for trust, agency, and human attention.
Who We Are
We're a small team passionate about designing technology that fits naturally into people’s lives, led by co-founders Jocelyne and Christine.We’ve spent our careers building and scaling consumer products used by millions of people at companies like Disney, Hulu, SiriusXM, KeyMe, and MetLife, where success depended on reliability, discretion, and earning user trust.We're building Spool for people like us. People who are constantly juggling the demands of career and family. People battling the accumulation of small, unfinished tasks. People who lose hours every day to the invisible labor that quietly consumes time and attention.We’re building alongside early users, with a focus on usefulness, trust, and respect for your time.
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Privacy PolicySpool
Effective Date: March 6, 2026
Last Updated: March 6, 20261. IntroductionSpool ("Spool," "we," "us," or "our") is an agentic AI execution platform that acts on behalf of verified human users to complete real-world tasks — including making phone calls, scheduling, coordination, and life administration. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our website, mobile application, and platform services (collectively, the "Services").Please read this policy carefully. By using our Services, you agree to the practices described here. If you do not agree, please do not use our Services.Legal Notice: This Privacy Policy has been prepared to reflect Spool's current practices and applicable law. It is not legal advice. Spool recommends consulting qualified legal counsel before relying on this document for compliance purposes.2. Age RestrictionSpool is not intended for use by children under the age of 13. We do not knowingly collect personal information from anyone under 13. If you are under 13, you may not create an account or use our Services.If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take immediate steps to delete that information. If you believe we may have inadvertently collected information from a child under 13, please contact us at [email protected].3. Information We CollectAccount Registration & Identity Verification (KYC)Because Spool's platform initiates calls and messages on your behalf, we are required to verify your identity before activating telephony features. We collect:- Full legal name
- Email address (verified)
- Callback phone number (verified)
- Billing address and payment information (processed via our payment provider; we do not store raw card numbers)
- Government-issued identity information where required for verificationWaitlist SubmissionsIf you have submitted your email address to our waitlist:- Beta access list: Your email will be used solely to notify you of beta access opportunities.
- Newsletter list: Your email will be used solely to send our newsletter.We will not use waitlist email addresses for any purpose other than the one you specifically opted into, and we will not sell, share, or cross-use them without your separate, express consent.Task Instructions & InteractionsWhen you use Spool to execute tasks, we collect the instructions you provide, including task descriptions, recipient contact information you supply, and any context you share to help us complete your tasks.Communications with SpoolIf you contact our support team, submit feedback, or interact with us through any channel, we collect the content of those communications.Information Collected AutomaticallyWhen you use our Services, we automatically collect:- Usage Data: Features accessed, tasks initiated, task completion events, session duration, and interaction logs
- Device & Technical Data: IP address, browser type and version, operating system, device identifiers, and referral URLs
- Log Data: Server logs, error reports, and performance dataInformation Generated by Your Use of the PlatformCall and Message Records: Every AI-assisted call and message is logged and linked to your verified User ID. Logs include: recipient number, timestamp, task mandate, call duration, and confirmation that the required AI identification disclosure was delivered.Consent Affirmation Records: When you affirm that a recipient has consented to be contacted on your behalf, we record the timestamp, your User ID, the recipient number, and the exact affirmation text presented to you. These records are retained as the legal basis for subsequent contacts to that number.Opt-Out and Suppression Records: When a recipient requests that contact cease, we log the trigger phrase, timestamp, scope of suppression applied, and the user-recipient pair affected.Personal Context Graph: To personalize task execution without requiring you to re-explain yourself each time, Spool maintains a privacy-focused Personal Context Graph associated with your account. This may include your stated preferences, recurring task patterns, relevant relationships (to the extent you share them), and task history.Information from Third PartiesWe may receive information from identity verification providers, payment processors, telephony infrastructure partners, and, where you authorize it, third-party services or integrations you connect to your Spool account.4. How We Use Your InformationWe use the information we collect for the following purposes:- Creating and maintaining your account — Legal basis: Contract performance
- Verifying your identity (KYC) — Legal basis: Legal obligation; Legitimate interests
- Executing tasks on your behalf — Legal basis: Contract performance
- Maintaining compliance logs (calls, consent, opt-outs) — Legal basis: Legal obligation; Legitimate interests
- Improving routing efficiency and task execution quality — Legal basis: Legitimate interests
- Sending transactional communications (task summaries, account alerts) — Legal basis: Contract performance
- Sending marketing communications (where opted in) — Legal basis: Consent
- Fraud prevention and platform security — Legal basis: Legitimate interests; Legal obligation
- Responding to legal requests and law enforcement — Legal basis: Legal obligation
- Developing and improving our Services — Legal basis: Legitimate interests
- Complying with TCPA, FCC, and applicable telephony regulations — Legal basis: Legal obligationWe do not use your personal information to train third-party AI models, sell to data brokers, or engage in behavioral advertising without your explicit consent.5. Call Transparency and TCPA ComplianceSpool operates as a technology conduit — we act on your behalf, not independently. In connection with our TCPA compliance obligations:- Every AI-assisted call discloses at the outset that it is a digital assistant calling on behalf of your verified name. This disclosure is hard-coded and cannot be disabled.
- All AI-assisted calls are restricted to the hours of 9:00 AM – 8:00 PM in the recipient's local time zone.
- Spool maintains a public Call Transparency Portal that allows call recipients to verify which verified Spool user initiated contact using a phone number and timestamp lookup.
- All compliance-relevant records are retained for a minimum of four years.If you are a recipient of a Spool-assisted call who wishes to report a concern or request suppression of future contact, please visit our Call Transparency Portal or contact us at [email protected].6. How We Share Your InformationWe do not sell your personal information. We share information only in the following circumstances:Service Providers: We share information with vendors and partners who help us operate the Services, including telephony infrastructure providers, cloud hosting providers, payment processors, identity verification providers, and analytics services. All service providers are bound by data processing agreements and may only use your information to provide services to Spool.At Your Direction: When you instruct Spool to contact a third party on your behalf, you are directing us to share the information necessary to complete that task (e.g., your name, the nature of your request) with that third party.Legal Compliance and Safety: We may disclose information if we believe in good faith that disclosure is necessary to comply with applicable law, regulation, or legal process; respond to lawful requests from government authorities; protect the rights, property, or safety of Spool, our users, or the public; or detect, prevent, or address fraud, security, or technical issues. In cases involving imminent threats of physical violence or federal felonies, Spool will proactively provide verified identity data and call logs to law enforcement.Business Transfers: If Spool is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will provide notice and, where required, seek consent before your information is transferred and becomes subject to a different privacy policy.Aggregate and De-Identified Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you, for research, analytics, or business purposes.7. Data Retention- Account and KYC records: Duration of account + 5 years after closure
- Call, message, and task logs: Minimum 4 years (TCPA compliance requirement)
- Consent affirmation records: Minimum 4 years
- Opt-out and suppression records: Indefinite (to ensure suppression remains honored)
- Personal Context Graph: Duration of account; deleted upon account closure
- Waitlist email addresses: Until the waitlist purpose is fulfilled or you unsubscribe
- Payment records: As required by applicable financial regulationsWhere retention is required by law (including TCPA record-keeping obligations), we will retain data for the legally mandated period regardless of account closure.8. Analytics and CookiesWe use Fathom Analytics, a privacy-first analytics tool that does not use cookies, does not track users across sites, and does not collect personally identifiable information. Fathom is GDPR, CCPA, and PECR compliant by design.We do not use marketing cookies or engage in cross-site behavioral tracking.Our Services use strictly necessary cookies required for core functionality (authentication, security, session management). You can manage these through your browser settings, though doing so may affect the functionality of our Services.9. Your RightsRights for All UsersRegardless of where you live, you may:- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent where processing is based on consent
- Lodge a complaint with a relevant supervisory authorityCalifornia Residents (CCPA / CPRA)If you are a California resident, you have the following rights under the California Consumer Privacy Act (as amended by the California Privacy Rights Act):- Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected, the sources, our business purposes, and the categories of third parties with whom we share it.
- Right to Delete: Request deletion of your personal information, subject to certain exceptions (including our legal obligation to retain telephony compliance records).
- Right to Correct: Request correction of inaccurate personal information.
- Right to Opt Out of Sale or Sharing: We do not sell or share personal information for cross-context behavioral advertising. No opt-out action is required.
- Right to Limit Use of Sensitive Personal Information: We use sensitive personal information (such as identity verification data) only as necessary to provide our Services and comply with legal obligations.
- Right to Non-Discrimination: We will not discriminate against you for exercising any CCPA/CPRA rights.To exercise these rights, contact us at [email protected] or through the in-app privacy request portal. We will respond within 45 days and will verify your identity before processing any request. California residents may also designate an authorized agent to submit requests on their behalf.California "Shine the Light" Law (Cal. Civil Code § 1798.83): We do not share personal information with third parties for their direct marketing purposes.EEA, UK, and Swiss Residents (GDPR and UK GDPR)If you are located in the European Economic Area, United Kingdom, or Switzerland, you have the following rights:- Right of Access (Article 15 GDPR): Obtain confirmation that we process your data and receive a copy.
- Right to Rectification (Article 16 GDPR): Request correction of inaccurate or incomplete data.
- Right to Erasure (Article 17 GDPR): Request deletion of your personal data in certain circumstances. Note: We may be unable to delete data we are legally required to retain, including TCPA compliance records.
- Right to Restriction of Processing (Article 18 GDPR): Request that we restrict processing of your data in certain circumstances.
- Right to Data Portability (Article 20 GDPR): Receive your personal data in a structured, machine-readable format and transmit it to another controller, where technically feasible.
- Right to Object (Article 21 GDPR): Object to processing based on legitimate interests or for direct marketing purposes.
- Rights Related to Automated Decision-Making (Article 22 GDPR): Not be subject to decisions based solely on automated processing that produce significant legal effects, without human involvement.Legal Bases for Processing: We process personal data only where we have a valid legal basis, as described in Section 4. Where we rely on legitimate interests, those interests are: operating and improving our Services, preventing fraud, ensuring platform security, and fulfilling our TCPA compliance obligations.International Data Transfers: Spool is based in the United States. If you are located outside the United States, your information may be transferred to and processed in the U.S. and other countries. Where we transfer personal data from the EEA, UK, or Switzerland, we rely on appropriate transfer mechanisms, including Standard Contractual Clauses (SCCs) or the UK International Data Transfer Agreement (IDTA), as applicable.Data Protection Officer: For GDPR-related inquiries, you may contact our designated privacy team at [email protected]. EEA and UK residents also have the right to lodge a complaint with their local supervisory authority (e.g., in the UK, the Information Commissioner's Office).10. Data SecurityWe implement and maintain administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These include encryption of data in transit and at rest, access controls and authentication requirements, tamper-evident audit logging of all compliance-relevant events, vendor security assessments, and incident response procedures.No security system is impenetrable. In the event of a data breach that triggers notification obligations under applicable law, we will notify affected users and relevant authorities as required.11. Third-Party Links and IntegrationsOur Services may contain links to third-party websites or allow you to connect third-party services to your Spool account. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you connect or visit.12. Changes to This PolicyWe may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy with a new effective date and, where required by law, by providing direct notice via email or in-app notification. Your continued use of the Services after the effective date of an updated policy constitutes acceptance of the changes.13. Contact UsFor privacy-related questions, rights requests, or concerns, please contact us:Privacy Team
[email protected]Compliance Inquiries (TCPA / Telephony)
[email protected]Mailing Address
9854 National Blvd. #1416
Los Angeles, CA 90034Spool | Version 2026.1
Terms and ConditionsSpool
Effective Date: March 6, 2026
Last Updated: March 6, 2026---Legal Notice: These Terms and Conditions have been prepared to reflect Spool's current practices and applicable law. They are not legal advice. Spool recommends consulting qualified legal counsel before relying on this document for compliance purposes.---1. Agreement to TermsThese Terms and Conditions ("Terms") constitute a legally binding agreement between you and Spool ("Spool," "we," "us," or "our") governing your access to and use of our website, mobile application, and platform services (collectively, the "Services").By creating an account, accessing the Services, or clicking to accept these Terms, you confirm that you have read, understood, and agree to be bound by them, including our Privacy Policy, which is incorporated into these Terms by reference.If you do not agree to these Terms, you may not use our Services.---2. Eligibility and Age RestrictionYou must be at least 13 years of age to use Spool. The Services are not directed to children under 13, and we do not knowingly permit anyone under 13 to create an account. If you are under 13, do not attempt to register or use the Services.You must also be legally capable of entering into a binding contract in your jurisdiction. If you are using the Services on behalf of a business or organization, you represent and warrant that you have the authority to bind that entity to these Terms.---3. Account Registration and Identity Verification3.1 Account CreationTo access Spool's execution features, you must create an account and complete our identity verification process. You agree to provide accurate, current, and complete information during registration and to keep that information updated.3.2 Identity Verification (KYC)Because Spool acts on your behalf in the real world — including placing phone calls, sending messages, and interacting with third parties — we are required to verify your identity before activating these features. You agree to provide:- Your full legal name
- A verified email address
- A verified callback phone number
- Valid billing information
- Any additional identity documentation we may requireYou represent and warrant that all information you provide is truthful and accurate. Providing false identity information is a material breach of these Terms and will result in immediate account suspension and, where applicable, referral to law enforcement.3.3 Account SecurityYou are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at [email protected] if you suspect any unauthorized access to your account. Spool is not liable for any loss arising from unauthorized use of your account where you have failed to maintain the security of your credentials.---4. The Services4.1 What Spool DoesSpool is an agentic AI execution platform. It acts as your authorized agent — taking real-world actions on your behalf, including making phone calls, navigating automated systems, sending messages, and coordinating tasks with third parties. Spool does not act independently; every action is initiated by a logged, verified instruction from you.4.2 What Spool Does Not DoSpool is not a legal, financial, medical, or professional services provider. Nothing the Services produce constitutes legal advice, financial advice, medical advice, or any other form of professional counsel. You are solely responsible for any decisions you make based on outcomes Spool produces on your behalf.4.3 Service AvailabilityWe strive to keep the Services available and reliable, but we do not guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice. We will make reasonable efforts to provide advance notice of material changes or planned outages.4.4 AI DisclosureEvery AI-assisted phone call Spool places on your behalf will identify itself as a digital assistant calling on behalf of your verified name. This disclosure is hard-coded and cannot be disabled or overridden. You acknowledge and agree that this disclosure will be made on every call as a condition of using Spool's telephony features.---5. Your Responsibilities and Conduct5.1 General ConductYou agree to use the Services only for lawful purposes and in accordance with these Terms. You are responsible for all instructions you provide to Spool and all actions Spool takes on your behalf.5.2 Prohibited UsesYou may not use the Services to:- Place or facilitate outbound cold sales calls, solicitation, or lead generation directed at any party who has not consented to be contacted
- Conduct political calls, debt collection activity, or third-party marketing on behalf of any person or organization other than yourself
- Impersonate any person, organization, government official, law enforcement officer, or medical professional
- Facilitate the sale or distribution of federally controlled substances
- Engage in harassment, threatening, abusive, or violent conduct toward any call recipient or third party
- Coordinate, plan, or facilitate any criminal activity, including financial fraud or violent crime
- Attempt to circumvent or disable Spool's compliance infrastructure, including AI identification disclosures, opt-out systems, or call-hour restrictions
- Use the Services in any manner that violates applicable law, including but not limited to the TCPA, FCC regulations, and applicable state privacy laws
- Use the Services to contact individuals who have previously opted out of contact from you via the Spool platformSpool's engine is architected to detect and refuse prohibited intents autonomously. Attempting to use prohibited instructions — even if not successfully executed — constitutes a violation of these Terms.5.3 Your Responsibility for Consent — Read This Section CarefullyThis section describes one of the most important legal obligations you assume when using Spool's telephony and messaging features. Please read it in full.How Spool's consent framework works: Spool acts as an intermediary — it does not independently verify whether a call recipient has consented to being contacted. Instead, before Spool places any AI-assisted call or sends any message to a wireless number on your behalf, you are required to affirmatively confirm that the recipient has consented to that contact. Spool relies on your affirmation in good faith, as expressly permitted under the FCC's intermediary framework (In re GroupMe, Inc., 29 FCC Rcd 3442 (2014)), which recognizes that a platform cannot be expected to independently verify the consent of every recipient before every message.What you are representing when you affirm consent: Each time you submit a consent affirmation, you are making a binding legal representation to Spool — and to any relevant regulatory authority or court — that:- The recipient has knowingly provided or released their contact information for the type of contact you are directing Spool to make
- The recipient has given prior express consent (or prior express written consent, where legally required) to receive the communication you are requesting
- You have a legitimate, existing relationship or other legal basis for the contact
- You have no reason to believe the recipient would object to being contacted
- Your affirmation is truthful, complete, and made in good faithThis is not a checkbox formality. It is a legal representation with real consequences.What happens if your affirmation is false or inaccurate: If you provide a consent affirmation that is false, inaccurate, unsupported, or made without a reasonable basis, you — not Spool — are solely and personally responsible for all consequences that result, including:- Any and all TCPA liability arising from unconsented calls or messages, including statutory damages of $500–$1,500 per violation
- Any liability arising under applicable state law, including state equivalents to the TCPA and state privacy statutes
- Any regulatory fines, penalties, or enforcement actions
- Any claims brought by the recipient, their attorneys, or class action counsel
- All costs, attorneys' fees, and expenses Spool incurs in connection with any claim, investigation, or proceeding arising from your false affirmationYou agree to fully indemnify and hold harmless Spool, its officers, directors, employees, and agents from any and all such claims, liabilities, damages, losses, and expenses. This indemnification obligation is unconditional — it applies regardless of whether Spool had any reason to question the validity of your affirmation.Spool's reliance is reasonable and in good faith: Spool's consent affirmation system is designed to satisfy the "reasonable reliance" standard established in Riding v. Cache Creek Casino Resort (E.D. Cal. 2021) and the intermediary theory recognized in In re GroupMe, Inc. By presenting you with a clear affirmation requirement and obtaining your binding contractual representation, Spool has performed the due diligence required to rely on your consent representation and is not the "maker" or "initiator" of any call placed in reliance on a false affirmation you provide. Spool's status as a conduit — not an independent caller — is further supported by Duffey v. Checkr, Inc. (N.D. Cal. 2020) and Facebook, Inc. v. Duguid, 592 U.S. 395 (2021).No shared liability for your misrepresentation: Spool does not share liability with you for calls or messages sent to recipients who did not actually consent, where that lack of consent was the result of your false or unsupported affirmation. The legal and financial exposure for any such contact rests entirely with you. If Spool is named in any claim or proceeding arising from a contact you directed using a false affirmation, Spool will exercise all available rights of indemnification and contribution against you.---6. Telephony Compliance ObligationsBy using Spool's telephony features, you agree to the following additional terms, which reflect requirements under the Telephone Consumer Protection Act (47 U.S.C. § 227) and applicable FCC regulations:- You will not instruct Spool to contact any number that you know or have reason to believe is on the National Do Not Call Registry, unless a recognized exemption applies to your relationship with that contact
- You will not knowingly instruct Spool to contact any recipient who has previously communicated an opt-out to you or to Spool
- Where a recipient communicates an opt-out directly to you outside of the Spool platform, you will promptly notify Spool at [email protected] so that suppression can be applied; opt-outs communicated during a Spool-assisted call are detected and recorded by the platform automatically
- You will not attempt to use the Services as an autodialer, robocall system, or mass-calling platform
- Where required by applicable law, all calls are restricted to 9:00 AM – 8:00 PM in the recipient's local time zone; this restriction is enforced automatically and cannot be overridden in those jurisdictionsSpool maintains a Call Transparency Portal that allows verified recipients of Spool-assisted calls to look up calls made to their own number and file complaints. Access to the portal is limited to the verified recipient of a given call; it is not a publicly searchable directory. You acknowledge that call records tied to your verified identity may be disclosed to a verified recipient through this portal in response to a legitimate inquiry.---7. Subscription Plans and Payment7.1 PlansSpool offers the following subscription tiers (pricing and features subject to change with notice):- Trial: One free completed outcome — no payment required until a real task is resolved end-to-end.
- Done — $30/month: Unlimited reasoning, standard execution limits for high-value tasks. Includes a household plan discount.
- Pro — $200+/month: Full delegation for power users and small businesses. Includes higher execution volumes, a dedicated number, custom voice, longer data retention, priority handling, and additional seats.7.2 BillingBy subscribing, you authorize Spool to charge your payment method on a recurring basis at the applicable subscription rate. Charges are non-refundable except as required by applicable law or as expressly stated in these Terms. You are responsible for all applicable taxes.7.3 Free TrialThe free trial entitles you to one completed task outcome at no charge. Only one free trial is available per verified user identity. Attempting to circumvent this limitation by creating multiple accounts is a violation of these Terms.7.4 CancellationYou may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. We do not offer prorated refunds for partial billing periods, except where required by law.7.5 Price ChangesWe reserve the right to change subscription pricing. We will provide at least 30 days' advance notice of any price increase. Your continued use of the Services after the effective date of a price change constitutes acceptance of the new pricing.---8. Intellectual Property8.1 Spool's Intellectual PropertyAll content, software, technology, trademarks, and materials comprising the Services — including Spool's orchestration engine, Personal Context Graph, compliance infrastructure, and brand assets — are the exclusive property of Spool or its licensors and are protected by applicable intellectual property laws. These Terms do not grant you any ownership interest in the Services.8.2 Your Content and InstructionsYou retain ownership of the instructions, data, and content you provide to Spool. By providing content or instructions to the Services, you grant Spool a limited, non-exclusive, royalty-free license to use that content solely as necessary to provide the Services to you.8.3 FeedbackIf you provide feedback, suggestions, or ideas about the Services, you grant Spool a perpetual, irrevocable, royalty-free license to use and incorporate that feedback without obligation to you.---9. PrivacyYour use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to our collection and use of your information as described in the Privacy Policy.---10. DisclaimersThe Services are provided "as is" and "as available" without warranties of any kind, express or implied. To the fullest extent permitted by applicable law, Spool disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.Spool does not warrant that:- The Services will be uninterrupted, error-free, or completely secure
- Any task will be completed successfully or produce a particular outcome
- Information obtained through the Services will be accurate, complete, or current
- Third parties contacted on your behalf will respond, comply, or cooperateYou use the Services at your own risk. Real-world outcomes depend on factors outside Spool's control, including the behavior of third parties, the accuracy of information you provide, and the technical reachability of target systems.10.1 AI Agent Limitations and User VerificationSpool's AI agents operate autonomously to complete tasks on your behalf, but no AI system is infallible. You acknowledge and agree that:- Agents may misinterpret instructions, make factual errors, omit relevant information, or take actions that do not fully reflect your intent
- Agents interact with third-party systems — including phone trees, automated systems, and human representatives — that may respond in unexpected or inconsistent ways, and outcomes cannot be guaranteed
- Information conveyed or received by an agent during task exe