Terms of Service

Effective 9 September 2026

Last updated 9 September 2026

Supersedes version of 13 April 2026

1. Agreement to Terms

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you and Spool (“Spool,” “we,” “us,” or “our”) governing your access to and use of our website, mobile application, and platform services (collectively, the “Services”).

By creating an account, accessing the Services, or clicking to accept these Terms, you confirm that you have read, understood, and agree to be bound by them, including our Privacy Policy, which is incorporated into these Terms by reference.

If you do not agree to these Terms, you may not use our Services.

2. Eligibility

You must be at least 18 years of age and legally capable of entering into a binding contract in your jurisdiction to use Spool. The Services are not directed to minors, and we do not knowingly permit anyone under 18 to create an account. If we learn that an account belongs to someone under 18, we will close it and delete the information we hold.

The Services are offered in the United States only. By creating an account you represent that you reside in the United States and that the callback phone number you register is a United States number. We do not offer or market the Services in the European Economic Area, the United Kingdom, or Switzerland; if that changes, we will update these Terms and our Privacy Policy before it does.

If you are using the Services on behalf of a business or organization, you represent and warrant that you have the authority to bind that entity to these Terms.

3. Account Registration and Verification

3.1 Account creation

To access Spool’s execution features, you must create an account and verify your identity. You agree to provide accurate, current, and complete information during registration and to keep that information updated.

3.2 Identity verification

Because Spool acts on your behalf in the real world — including placing phone calls and interacting with third parties — we verify your identity before activating these features. This protects the people we contact, and it lets us stand behind the calls our platform makes. You agree to provide:

Your name
An email address
A callback phone number, which you verify by code

Where we introduce paid plans, or where we need additional assurance of your identity, we may also require billing information or identity documentation. We will tell you what we need and why before asking for it.

You represent and warrant that all information you provide is truthful and accurate. Providing false identity information is a material breach of these Terms and may result in immediate account suspension.

3.3 Account security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at support@tryspool.com if you suspect any unauthorized access. Spool is not liable for any loss arising from unauthorized use of your account where you have failed to maintain the security of your credentials.

4. The Services

4.1 What Spool does

Spool is an agentic AI execution platform. It acts as your authorized agent — making phone calls, navigating automated systems, and coordinating tasks with third parties on your behalf.

Spool does not act on its own initiative. Every action traces to an instruction you gave and we logged — either a task you asked for directly, or a standing or recurring instruction you set up. Where you schedule recurring work, Spool will act at the times you chose without asking again each time, until you change or cancel it.

4.2 What Spool does not do

Spool is not a legal, financial, medical, or professional services provider. Nothing the Services produce constitutes legal advice, financial advice, medical advice, or any other form of professional counsel. You are solely responsible for any decisions you make based on outcomes Spool produces on your behalf.

4.3 Service availability

We strive to keep the Services available and reliable, but we do not guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice. We will make reasonable efforts to provide advance notice of material changes or planned outages.

4.4 AI and recording disclosure

Every AI-assisted phone call Spool places on your behalf identifies itself as a digital assistant calling on behalf of you, by name, and states that the call is being recorded. This disclosure is hard-coded and cannot be disabled or overridden, and it is delivered again if a different person comes on the line mid-call.

You acknowledge and agree that this disclosure will be made on every call as a condition of using Spool’s telephony features.

4.5 Call recording

Spool records the calls it places and receives on your behalf, and produces a written transcript of each one. Recording begins at the start of the call, and the opening disclosure in Section 4.4 tells the other party that the call is being recorded before any conversation takes place.

Recordings and transcripts let you see what was said on your behalf, let us resolve disputes about what a task produced, and let us investigate a complaint from someone we called. Recordings are kept for 24 months from the date of the call and then deleted; transcripts are kept with the conversation they belong to. Our Privacy Policy sets out the rest.

You cannot disable recording, and you agree not to use Spool’s telephony features where recording the conversation would be unlawful, or where you have been told not to record. Some jurisdictions require every party to a call to consent to being recorded; the opening disclosure is how Spool obtains that consent. If the other party objects to being recorded, the call must end.

4.6 Sensitive information

Spool provides a vault for information like account numbers, dates of birth, and identity numbers. Vault entries are encrypted on your device before they reach us: we store only the encrypted form, and neither Spool staff nor the AI models we use can read them.

When a task needs one of these values, Spool asks your permission for that specific disclosure. If you approve, the value is spoken to the other party by the system itself — the assistant is told only that permission was granted, never the value.

These protections apply to what you put in the vault, and only there. Anything you type into ordinary conversation is stored like the rest of your content, and may be read by the limited group described in Section 9 of our Privacy Policy. The vault is the one place we have deliberately built so that we cannot — so use it for anything you would not want read.

The value is unreadable to us; the name you give it is not.

5. Your Responsibilities and Conduct

5.1 General conduct

You agree to use the Services only for lawful purposes and in accordance with these Terms. You are responsible for all instructions you provide to Spool and all actions Spool takes on your behalf.

5.2 Prohibited uses

You may not use the Services to:

Place or facilitate outbound cold sales calls, solicitation, or lead generation directed at any party who has not consented to be contacted
Conduct political calls, debt collection activity, or third-party marketing on behalf of any person or organization other than yourself
Impersonate any person, organization, government official, law enforcement officer, or medical professional
Facilitate the sale or distribution of federally controlled substances
Engage in harassment, threatening, abusive, or violent conduct toward any call recipient or third party
Coordinate, plan, or facilitate any criminal activity, including financial fraud or violent crime
Attempt to circumvent or disable Spool’s compliance infrastructure, including the AI and recording disclosure, opt-out handling, or call-scheduling limits
Violate applicable law, including the TCPA, FCC regulations, and applicable state privacy laws
Contact individuals who have previously opted out of contact from you, through Spool or otherwise

Spool refuses requests it identifies as prohibited, and we review reports of prohibited use and act on them, including by suspending or terminating accounts. We do not guarantee that every prohibited request will be identified, and our failure to identify one does not authorize the use or waive any of our rights. Attempting to use prohibited instructions — even if not successfully executed — constitutes a violation of these Terms.

5.3 Your responsibility for consent

This section describes one of the most important obligations you assume when using Spool’s telephony features. Please read it in full.

How Spool’s consent framework works. Spool acts as an intermediary — it does not independently verify whether a call recipient has consented to being contacted. Instead, when you add a contact Spool can reach on your behalf, you tell us the basis on which we may contact them, and we record what you told us and when:

Verified business. A business number you are contacting as a customer. No further affirmation is needed.
Close contact. You certify that you have an existing relationship with this person and their prior express consent to be contacted on your behalf. This applies to any topic.
Acquaintance. You certify consent for specific topics only, which you list. Spool will not contact them about anything else.
No assistant contact. You have not authorised the assistant to speak with this person. Spool will not place an assistant call to them at all; where a task needs them reached, it connects you to them directly instead.

You are making a binding legal representation to Spool — and to any relevant regulatory authority or court — each time you set or raise a contact’s consent basis. That representation governs every subsequent contact Spool makes with that person until you change it. Spool records the basis you chose, the topics you approved, and the time you did so, and preserves the basis in force at the moment of each individual call.

It is your responsibility to lower or remove a contact’s consent basis if the relationship or the consent behind it changes.

What you are representing. When you set a contact’s consent basis, you represent that:

The recipient has knowingly provided or released their contact information for the type of contact you are directing Spool to make
The recipient has given prior express consent (or prior express written consent, where legally required) to receive the communication you are requesting
You have a legitimate, existing relationship or other legal basis for the contact
You have no reason to believe the recipient would object to being contacted
Your representation is truthful, complete, and made in good faith

This is not a checkbox formality. It is a legal representation with real consequences.

If your representation is false or inaccurate. If you set a consent basis that is false, inaccurate, unsupported, or made without a reasonable basis, you — not Spool — are solely and personally responsible for all consequences that result, including:

Any and all TCPA liability arising from unconsented calls, including statutory damages of $500–$1,500 per violation
Any liability arising under applicable state law, including state equivalents to the TCPA and state privacy statutes
Any regulatory fines, penalties, or enforcement actions
Any claims brought by the recipient, their attorneys, or class action counsel
All costs, attorneys’ fees, and expenses Spool incurs in connection with any claim, investigation, or proceeding arising from your false representation

You agree to fully indemnify and hold harmless Spool, its officers, directors, employees, and agents from any and all such claims, liabilities, damages, losses, and expenses. This indemnification obligation is unconditional — it applies regardless of whether Spool had any reason to question the validity of your representation.

Spool’s reliance is reasonable and in good faith. Spool’s consent framework is designed to satisfy the “reasonable reliance” standard established in Riding v. Cache Creek Casino Resort (E.D. Cal. 2021) and the intermediary theory recognized in In re GroupMe, Inc., 29 FCC Rcd 3442 (2014), which recognizes that a platform cannot be expected to independently verify the consent of every recipient before every message. By requiring you to state a consent basis for each contact and obtaining your binding contractual representation, Spool has performed the due diligence required to rely on that representation, and is not the “maker” or “initiator” of any call placed in reliance on a false basis you supply. Spool’s status as a conduit — not an independent caller — is further supported by Duffey v. Checkr, Inc. (N.D. Cal. 2020) and Facebook, Inc. v. Duguid, 592 U.S. 395 (2021).

No shared liability for your misrepresentation. Spool does not share liability with you for calls placed to recipients who did not actually consent, where that lack of consent resulted from a false or unsupported consent basis you supplied. If Spool is named in any claim or proceeding arising from such a contact, Spool will exercise all available rights of indemnification and contribution against you.

5.4 Consent to receive communications from Spool

By creating a Spool account and accepting these Terms, you provide prior express written consent — as that term is defined under the Telephone Consumer Protection Act (47 U.S.C. § 227) and 47 C.F.R. § 64.1200 — to receive calls and messages placed or sent by or through Spool. This consent covers:

Security and account notifications. Automated messages for account security (such as two-factor authentication codes), subscription updates, and account alerts from Spool.
Communications from your own Spool assistant. Calls and messages from the AI assistant associated with your own account, including task updates, confirmations, and follow-ups in connection with tasks you have directed it to perform. You can stop these at any time by replying STOP to any message.

Message and data rates may apply. Message frequency varies based on your account activity and your direction of the Services.

This consent ends when you close your account or withdraw it, whichever comes first.

Spool does not treat your acceptance of these Terms as consent to be contacted by other users’ assistants. Where another Spool user directs their assistant to contact you, that user is responsible for having your consent, on the basis described in Section 5.3.

This consent does not constitute consent to receive marketing or solicitation calls from Spool itself, which are governed separately by our Privacy Policy. It does not authorize any user to contact you outside the bounds of Spool’s compliance framework, including the prohibited uses described in Section 5.2.

5.5 How to opt out and get help

You may revoke your consent to be contacted at any time, and you do not need a Spool account to do it:

Tell the assistant on the call. Say so plainly — “stop calling”, “don’t contact me”, “remove me from this list”. Calls are recorded and transcribed, so your request is on the record, and we act on it when we review the call.
Email compliance@tryspool.com. Include the phone number you want suppressed. We add it to Spool’s suppression list, after which no Spool assistant can place a call to that number, and we confirm to you by reply. We action these requests within 10 business days of receipt.
To opt out of SMS: Reply STOP, END, CANCEL, QUIT, or UNSUBSCRIBE to any Spool-assisted text message. You will receive a one-time confirmation message, after which your number will be added to Spool’s platform-wide suppression list. No Spool assistant — including those of active users — will be permitted to contact you via SMS thereafter.
To get help: Reply HELP to any Spool-assisted text message, or contact us at support@tryspool.com.

For help with anything else, contact support@tryspool.com.

Revocation applies prospectively and does not affect the lawfulness of any communications made prior to your revocation. Suppression is permanent until you ask us to reverse it. Revoking consent to be contacted by another user’s assistant does not affect communications from your own assistant if you remain an active subscriber.

6. Telephony Compliance Obligations

By using Spool’s telephony features, you agree to the following, which reflect requirements under the Telephone Consumer Protection Act (47 U.S.C. § 227) and applicable FCC regulations:

You will not instruct Spool to contact any number you know or have reason to believe is on the National Do Not Call Registry, unless a recognized exemption applies to your relationship with that contact
You will not knowingly instruct Spool to contact any recipient who has previously communicated an opt-out to you or to Spool
Where a recipient communicates an opt-out to you outside the Spool platform, you will promptly notify us at compliance@tryspool.com so suppression can be applied
You will not attempt to use the Services as an autodialer, robocall system, or mass-calling platform

Calling hours

Where you do not name a time, Spool picks one inside civil hours in the recipient’s own time zone — for calls to people, between 9:00 AM and 9:00 PM — and will offer to defer rather than call at an unreasonable hour. Where you do name a time, Spool uses it, and flags it to you if it falls outside those hours.

Because the hours are a default rather than a restriction, you remain responsible for not directing Spool to place a call outside the hours permitted by applicable law, including the federal restriction on calls before 8:00 AM or after 9:00 PM in the recipient’s local time.

Call transparency

If you have received a Spool-assisted call, you can find out who directed it, ask us not to contact you again, or report a concern. Email compliance@tryspool.com with:

The number that was called (yours)
The Spool number that called you
Approximately when the call took place

Before we disclose anything, we confirm that you control the number in question. This step protects the person whose number it is; we cannot tell you who called a number you do not control. We answer verified requests within 10 business days, and we use what you send us only to locate your call record.

Once verified, you can ask that a specific Spool user not contact you again, or that no Spool assistant contact you at all. Suppression takes effect when we apply it and is permanent until you ask us to reverse it.

You acknowledge that call records tied to your verified identity may be disclosed to a verified recipient in response to a legitimate inquiry of this kind.

7. Plans and Payment

Spool is currently free to use while in early access.

We will not charge you anything without first asking you to choose a paid plan and enter payment details. When we introduce paid plans we will publish the billing, cancellation, refund, and price-change terms that apply, and give you at least 30 days’ notice before any charge begins.

8. Intellectual Property

8.1 Spool’s intellectual property

All content, software, technology, trademarks, and materials comprising the Services — including Spool’s orchestration engine, compliance infrastructure, and brand assets — are the exclusive property of Spool or its licensors and are protected by applicable intellectual property laws. These Terms do not grant you any ownership interest in the Services.

8.2 Your content and instructions

You retain ownership of the instructions, data, and content you provide to Spool. By providing content or instructions to the Services, you grant Spool a limited, non-exclusive, royalty-free license to use that content for two purposes and no others:

To carry out what you asked for, including by sending the parts of it needed for a given task to the infrastructure providers we use — language-model, speech recognition, speech synthesis, telephony, search, and hosting providers. Our Privacy Policy lists these providers and what each receives.
To find out where Spool is failing and fix it. A limited group at Spool reads conversation transcripts and listens to call recordings for this purpose. Section 9 of our Privacy Policy sets out who, when, and the limits that apply.

We do not sell your content, use it for advertising, or use it to train AI models. The providers we send it to are contractually barred from training on it, and may retain it only briefly to detect abuse of their own services.

8.3 Feedback

If you provide feedback, suggestions, or ideas about the Services, you grant Spool a perpetual, irrevocable, royalty-free license to use and incorporate that feedback without obligation to you.

9. Privacy

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to our collection and use of your information as described in the Privacy Policy.

One part of it belongs here rather than only by reference, because people should not have to follow a link to find it out. While Spool is early, a limited group of people at Spool read conversation transcripts and listen to call recordings — not to monitor you, but to see where the assistant misheard, gave up, or got something confidently wrong, and to fix it. Three limits hold: your content is never used to train an AI model, never used for advertising or sold, and never includes your vault, which we cannot read. Section 9 of the Privacy Policy lists every circumstance in which a person sees your data. There is no setting that turns this off while Spool is in early access; if you would rather not be read, close your account and wait for general release.

10. Disclaimers

The Services are provided “as is” and “as available” without warranties of any kind, express or implied. To the fullest extent permitted by applicable law, Spool disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Spool does not warrant that:

The Services will be uninterrupted, error-free, or completely secure
Any task will be completed successfully or produce a particular outcome
Information obtained through the Services will be accurate, complete, or current
Third parties contacted on your behalf will respond, comply, or cooperate

You use the Services at your own risk. Real-world outcomes depend on factors outside Spool’s control, including the behavior of third parties, the accuracy of information you provide, and the technical reachability of target systems.

10.1 AI agent limitations and user verification

Spool’s AI agents operate autonomously to complete tasks on your behalf, but no AI system is infallible. You acknowledge and agree that:

Agents may misinterpret instructions, make factual errors, omit relevant information, or take actions that do not fully reflect your intent
Agents interact with third-party systems — including phone trees, automated systems, and human representatives — that may respond in unexpected or inconsistent ways, and outcomes cannot be guaranteed
Information conveyed or received by an agent during task execution may be incomplete, delayed, or subject to error introduced by third-party systems
You are responsible for reviewing the outcomes of any task Spool completes on your behalf and for taking any follow-up action required to correct errors or address incomplete results

Spool’s AI agents are tools to assist you — they do not replace your judgment, and Spool is not liable for losses arising from your reliance on agent-produced outcomes without independent verification where such verification was reasonably practicable.

10.2 Sensitive information placed outside the vault

Section 4.6 sets out the difference: vault entries are encrypted on your device so that we cannot read them, and everything else you type is stored as ordinary content and may be read as described in Section 9 of our Privacy Policy. Where you put a sensitive value into ordinary conversation rather than the vault, it is handled as ordinary content, and Spool is not liable for exposure arising from that choice. This does not limit our obligations to secure what we hold, and does not apply where exposure results from our own failure to protect it.

Spool is not for emergencies. Spool cannot call emergency services, and will refuse to. Do not use Spool to summon police, fire, ambulance, or any other emergency response, and do not rely on it to pass on an urgent message where a delay or a failure would cause harm. If someone is in danger, call your local emergency number yourself.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Spool and its officers, directors, employees, affiliates, and agents shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of data, loss of goodwill, business interruption, or the cost of substitute services, even if Spool has been advised of the possibility of such damages.

To the fullest extent permitted by applicable law, Spool’s total aggregate liability to you for any claims arising out of or relating to these Terms or the Services — regardless of the form of the action — shall not exceed the greater of: (a) the total amount you paid to Spool in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred dollars ($100).

Nothing in these Terms limits Spool’s liability for: (i) death or personal injury caused by Spool’s gross negligence; (ii) fraud or intentional misconduct; or (iii) any liability that cannot be excluded or limited under applicable law.

12. Indemnification

In addition to the consent-specific indemnification obligations set out in Section 5.3, you agree to defend, indemnify, and hold harmless Spool and its officers, directors, employees, affiliates, and agents from and against any and all claims, liabilities, damages, losses, judgments, penalties, fines, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

Your use of the Services or any action taken by Spool on your behalf
Your violation of these Terms or any applicable law or regulation
Your instructions, including any call or task you direct Spool to execute
Any third-party claim arising from contact Spool made on your behalf at your direction
Your infringement of any third party’s intellectual property, privacy, or other rights

Spool reserves the right to assume exclusive control of the defense of any matter subject to indemnification by you, at your expense. You agree to cooperate fully with Spool’s defense of any such claim.

13. Dispute Resolution and Binding Arbitration

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court.

13.1 Informal resolution first

Before initiating any formal dispute, you and Spool agree to attempt to resolve any claim or dispute informally. The party with a grievance must send written notice to the other party describing the claim and the relief sought. You should send notices to legal@tryspool.com. Spool will send notices to the email address associated with your account. The parties agree to make a good-faith effort to resolve the dispute within 30 days of the notice being sent. If the dispute is not resolved within that period, either party may initiate arbitration as described below.

13.2 Binding individual arbitration

Except as provided in Section 13.6, you and Spool agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or any interaction between you and Spool — including questions about the existence, validity, scope, or enforceability of this arbitration agreement — shall be resolved exclusively by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, as modified by these Terms.

Arbitration shall be conducted by a single neutral arbitrator. The arbitrator shall have exclusive authority to resolve all disputes subject to arbitration under these Terms, including any claim that all or part of this agreement is void or unenforceable. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

13.3 Arbitration procedures

The arbitration will be conducted in English. Unless you and Spool agree otherwise, arbitration will be conducted based on written submissions only for claims under $10,000, unless the arbitrator determines that a hearing is necessary. For claims of $10,000 or more, the right to a hearing will be determined by the AAA rules.

Fees. Spool will pay all AAA filing, administrative, and arbitrator fees for claims that do not exceed $10,000, unless the arbitrator determines your claim is frivolous. For claims exceeding $10,000, AAA fee allocation will be governed by the AAA Consumer Arbitration Rules.

Location. If an in-person hearing is required, it will be held in the county where you reside, or at another location mutually agreed upon by the parties.

13.4 Class action waiver

You and Spool each waive the right to a trial by jury and the right to participate in a class action, class arbitration, or any other representative proceeding. All claims must be brought in the parties’ individual capacities only. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of class or representative proceeding. If this class action waiver is found unenforceable with respect to any claim, that claim must be severed from arbitration and litigated in court pursuant to Section 13.7, while all remaining claims proceed in arbitration.

13.5 Coordinated claims

If 25 or more demands for arbitration raising substantially similar claims are filed against Spool by claimants represented by the same or coordinated counsel, you and Spool agree that those demands will be resolved in staged batches rather than all at once, and that the AAA’s Supplementary Rules for Multiple Case Filings (or any successor) will apply.

The first batch will consist of no more than 50 demands — up to 25 selected by claimants’ counsel and up to 25 selected by Spool — each heard by a single arbitrator. Filing and administrative fees are payable only for the demands in the batch actually proceeding. After the first batch is decided, the parties will mediate the remaining demands in good faith, using the outcomes of that batch as a guide. Demands not resolved in mediation proceed in further batches on the same terms.

Any applicable statute of limitations is tolled for a demand from the date it is filed until it is assigned to a batch, so that no claim expires while it waits. Nothing in this section prevents you from opting out of arbitration under Section 13.8, or from bringing a qualifying claim in small claims court under Section 13.6.

13.6 Exceptions to arbitration

Notwithstanding Section 13.2, either party may pursue the following in court without first engaging in arbitration or informal dispute resolution:

Claims for injunctive or other equitable relief to prevent unauthorized use of the Services, infringement of intellectual property rights, or circumvention of Spool’s compliance infrastructure
Claims that may be brought in small claims court, provided they qualify under the applicable jurisdictional limits

13.7 Governing law and venue for non-arbitrated claims

These Terms and any non-arbitrated claims shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. For any claims not subject to arbitration under these Terms, you and Spool consent to the exclusive jurisdiction of the state and federal courts located in Delaware.

13.8 Opt-out right

You have the right to opt out of binding arbitration by sending written notice to legal@tryspool.com within 30 days of the date you first accept these Terms. Your notice must include your full name, the email address associated with your account, and a clear statement that you are opting out of arbitration. If you opt out, all disputes will be resolved in court pursuant to Section 13.7. Opting out does not affect any other provision of these Terms, and Spool will not penalize you for exercising this right.

13.9 Severability of arbitration provision

If any portion of this Section 13 is found to be unenforceable, the unenforceable portion shall be severed, and the remainder of this Section 13 shall continue in full force and effect, except as provided in Section 13.4 with respect to the class action waiver.

14. Termination

14.1 Termination by you

You may terminate your account at any time by writing to privacy@tryspool.com. Termination does not entitle you to a refund of any prepaid fees, except where required by applicable law.

Closing your account removes your account and the content in it from the Services. Some records are not removed: call logs, consent records, and the audit trail of actions taken on your behalf are retained as described in our Privacy Policy, because we need them to answer a recipient’s inquiry or a regulator’s, and because a third party’s record of a call made to them is not yours alone to erase. Call recordings are deleted 24 months after the call, whether or not your account is still open, and sooner if you ask us to delete a specific one.

14.2 Termination by Spool

Spool may suspend or terminate your account, with or without notice, if:

You violate these Terms, including any prohibited use described in Section 5.2
You provide false identity information, or a false consent basis for a contact
We reasonably believe your account has been used in connection with illegal activity
We are required to do so by law or regulatory authority
Continued access poses a risk to the safety of third parties, the integrity of our platform, or Spool’s legal compliance posture

Upon termination, your right to access the Services ceases immediately. Spool may retain records of your account activity as required by applicable law or as described in our Privacy Policy.

14.3 Survival

The following sections survive termination of these Terms: 4.5 (Call Recording, as to recordings already made, which are still deleted at 24 months), 5.3 (Consent and Indemnification), 8 (Intellectual Property), 10 (Disclaimers), 11 (Limitation of Liability), 12 (Indemnification), 13 (Dispute Resolution), and 15 (General Provisions).

15. General Provisions

15.1 Entire agreement

These Terms, together with the Privacy Policy and any other documents expressly incorporated by reference, constitute the entire agreement between you and Spool with respect to the Services and supersede all prior agreements, representations, and understandings.

15.2 Modifications to Terms

Spool reserves the right to modify these Terms at any time. We will provide notice of material changes by posting an updated version with a revised “Last Updated” date and, where the change is significant, by sending an email to the address associated with your account. Your continued use of the Services after the effective date of the modified Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must stop using the Services.

15.3 Waiver

Spool’s failure to enforce any provision of these Terms shall not constitute a waiver of that provision or of Spool’s right to enforce it in the future.

15.4 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, without affecting the validity or enforceability of the remaining provisions.

15.5 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without Spool’s prior written consent. Spool may assign its rights and obligations under these Terms freely, including in connection with a merger, acquisition, or sale of all or substantially all of its assets, without notice to you.

15.6 Force majeure

Spool shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, telecommunications failures, government actions, or third-party service outages.

15.7 Contact

Privacy requests and account closure: privacy@tryspool.com

Compliance, opt-out, and call inquiries: compliance@tryspool.com

General support: support@tryspool.com

Legal notices: legal@tryspool.com

Mailing address: Spool, 9854 National Blvd. #1416, Los Angeles, CA 90034